Second medical opinion in Europe - Services FAQ

Smart and efficient, Medical Second Opinions From Leading European Doctors. DoctorBnB solves difficult medical cases online. You can seek a second medical opinion in Europe, for any reason, from the comfort of your own home.

How do I access the second medical opinion service in Europe?

Any customer can access this service by calling our Care Centre on +33686775131 (France) and speaking to one of our advisors. If you would prefer to apply for a second medical opinion by mail then send a mail via contact form "Second medical opinion" in the subject line and supply your : • Name • Country of residence • Contact phone and best time to call • Contact email address • And finally the nature of your request: diagnosis, symptoms and a very brief medical history.

How long does it take to obtain a second opinion?

We do our best to deliver your Second Opinion as quickly as possible. Our process is medically rigorous, personalized, and comprehensive so we can provide you with the highest quality service. The timeline can vary depending on how quickly we can collect all your medical records from your various medical providers. It can take up to two weeks from creating a case to delivering the written second opinion to you. In urgent cases, an express second opinion can be done within 5 working days, for which a surcharge is applicable. Kindly contact us directly and we will ensure that your request is expedited.

Is there an administrative fee apart from Second opinion cost?

There is a 150 Euros pre-paid non-refundable administrative fee. Have questions about Second opinion? Call us on +33686775131 (France) or send your inquiry. We’re here 24 hours a day, seven days a week.

What medical conditions does DoctorBnB cover?

Our second opinion Consultation includes the following medical and surgical specialties: • Cardiology • Dermatology • Endocrinology • Gastroenterology • Infectious Diseases • Internal Medicine • Nephrology • Neurology • Oncology/Hematology • Precision Oncology • Psychiatry • Radiology • Pulmonary Medicine and... • Rheumatology • Physical Med/ Rehab • Pediatrics Surgical Specialties • Cardiac Surgery • Colorectal Surgery • Ear, Nose & Throat Surgery • General Surgery • Neurological Surgery • Obstetrics & Gynecolog... • Ophthalmology • Oncology Surgery • Orthopedic Surgery • Plastic Surgery • Thoracic Surgery • Urological Surgery • Vascular Surgery

How are the specialists on DoctorBnB selected?

Each of our Doctors were identified as top-notch specialists in their respective areas of expertise and individually approached by the DoctorBnB.com team. Currently, we are partnered with highly experienced specialists from prestigious clinics across Europe. Each of our specialists is accredited by relevant boards in their respective countries and also, has been highly recommended and endorsed by their peers.

What information do I need to have with me to order a second opinion in Europe?

To provide you with a remote second opinion,a medical specialist will need: • current diagnosis - any supporting documentation, such as MRI or diagnostic tests • a description of any medical treatment you have already undergone • your past medical history, including chronic illness, allergies, surgeries, and prescription medication • specific questions you have for your second opinion.

What do I do if documents are missing?

You can hand in missing documents later. We will contact you if documents are missing. If a second opinion cannot be made online the doctor will offer you a consultation on-site. In this case, our doctors strive to make an appointment with you as quickly as possible.

How much does this service cost?

The total cost of your consultation will depend on which services are chosen. You may speak with a Care Coordinator to estimate your costs before your case is submitted and actual costs can be defined after your material is received. The components of the total cost could include:
One Specialist Consult -750€ up to two weeks
Urgent case Consultation- 2500€ up to three business days
Customized (Group of Experts)-Call for pricing!

Will my insurance cover the cost of my second opinion in Europe?

Most health plans do not cover online second opinions or consultations. In some countries insurance companies do assume the cost of a second opinion on behalf of their premium holders. We recommend you contact your insurance carrier to confirm the status of your specific policy.

How do I submit my medical records?

DoctorBnB allows you to upload medical records to our platform or you can simply send it by email, by post or complete the form to request a call back from us.

How do I make sure the doctor provides the best possible care?

Our process is medically rigorous, personalized, and comprehensive so we can provide you with the highest quality service.

Can my case be processed by a doctor that I select?

If the patient desires a particular doctor, we will always try to assign a suitable and available expert for the case.

What if my medical records are in a language other than English?

All documents pertaining to your online second opinion must be translated into English, French or German before being submitted to DoctorBnB. If you are interested in submitting your medical records in a foreign language, a translation fee may be required. Please contact our care team for assistance.

Will I be able to communicate with the physician who provided my second opinion?

If you have additional questions regarding your consult, please contact our care team at +33951777722 for assistance.

Can I meet with the physician who performed my second opinion consultation?

We can arrange meeting with your second opinion physician for an additional fee. You may choose to include a videoconference with your Physician Specialist.

May I request video conference consultation with my Physician?

You may choose to include a videoconference with your Physician Specialist.

May I request video conference consultation with my Physician?

You receive a Second Opinion Report, which contains a comprehensive summary of your health information and medical records, as well as your Physician Specialist's opinions regarding your medical condition and, as applicable, recommendations regarding potential treatments.

Do you share my personal information with anyone?

For further information on how we protect your privacy, please review our Privacy Policy in DoctorBnB care service terms.

What if I still have questions after receiving the second opinion?

Providing exceptional customer care in Europe is of great importance to us – from the initial submission of your request right through to the sending of the final second opinion. If you still have questions after receiving your second opinion, our medical customer service staff and specialists are happy to assist in answering them. In this case, kindly contact us.

How do I pay for Second Opinion Consultation?

We accept all major credit cards via PayPal or bank transfer.

Who chooses the physician who will provide my online second opinion?

After carefully reviewing your second opinion request and your medical records, one of our advisors will determine which physician specialist is most appropriate to handle your online second opinion case. You may request a physician of your preference, and we will try to accommodate that request.

Can I contact with my physician directly during consultation process?

If necessary you can talk directly with the specialist physician about your case.

Can I change my physician during the process of my consultation?

If you wish to switch to a different physician during the process, then you should submit new case with us. Please contact our care team specialist for more information.

Is second opinion service available outside of my country?

Yes. Our second opinion service in Europe is available in all over the world. So, long as we can collect your medical records, we can run a second opinion on your behalf.

What do I receive when the Second Opinion review is completed by my assigned Physician Specialist?

The specialist will provide his or her findings and if possible suggestions on your next steps. The specialist will answer questions related to his or her specialization. Please note that the specialist will generally not describe or mention each study/image separately but will cover all of them in one complex report.

Do you offer services in Europe through corporate partners?

Yes, we offer a subscription service to insurance companies, banks, assistance service providers and other companies that provide the services to their clients. Please contact us for more information.

How is a physician assigned to review my case?

Our case manager advisor will contact appropriate Physician Specialists for your Second Opinion, and a qualified Physician Specialist will be assigned based on your specific Second Opinion request.

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